Refund policy
All items are made to order. Due to the made to order nature of our business we do not accept cancellations exchange, refunds, or returns.
We provide size charts on every listing so that customers can make the correct size selection when ordering.
Once packages leave our facility and are placed in the possession of the carrier we are not responsible at that point. It is then the carrier responsibility to deliver the package successfully. Any issues with the package must be taken with the carrier and not us “Trill and Lux".
- Once order has been placed it cannot be modified.
- Customers are responsible for providing the correct address
Lost, Damaged or Stolen Order
We now offer shipping protection with Route. At checkout you can purchase this insurance to protect your purchase if Lost, Damaged or Stolen. If you decline the protection your assume all risk and loss.
Returned / Undeliverable items
Orders returned due to items not being deliverable can be re-shipped however customer is responsible for re-shipping cost.
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
