POLICY

Refund Policy

Do you accept returns?

Yes, We accept returns for defective and non-defective products

Do you accept exchanges?

Yes, We accept exchanges

Product Condition:

We only accept returns if the products are unopened in original packaging or have never been used.

Return Window:

Buyers return items with 5 days of delivery.

Method & Fees

Return Method

By mail

Return label

Customer responsibility

Restocking fees

20% of the product price

Refund processing time

7 days

We provide size charts on every listing so that customers can make the correct size selection when ordering.

Once packages leave our facility and are placed in the possession of the carrier we are not responsible at that point. It is then the carrier responsibility to deliver the package successfully. Any issues with the package must be taken with the carrier and not us “Trill and Lux".

Once order has been placed it cannot be modified.
Customers are responsible for providing the correct address

Lost, Damaged or Stolen Order

We now offer shipping protection with Route. At checkout you can purchase this insurance to protect your purchase if Lost, Damaged or Stolen. If you decline the protection your assume all risk and loss.

Returned / Undeliverable items

Orders returned due to items not being deliverable can be re-shipped however customer is responsible for re-shipping cost.

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

Billing Terms & Conditions

All payments are due at checkout. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase.

Your order will ship 7-10 business days from the date of purchase.

Trill and Lux is not responsible for lost or stolen Items. If your item is Lost or Stolen during delivery please Contact delivery service to rectify the issue.

Cancellation

We do not accept cancellations. We do not offer cash refunds.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.